FAQs β Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about waterproofing your home. Can't find your answer? Contact us.
π General Waterproofing
Waterproofing is the process of making a surface resistant to water penetration. It protects your home from leaks, damp, mould, and structural damage caused by water ingress. In South Africa's climate β with heavy summer rains and intense UV β waterproofing is essential for any roof, wall, or basement.
Signs your roof needs waterproofing include: water stains on ceilings, visible cracks or blistering on the roof surface, damp or musty smells inside, peeling paint on interior walls, or if your roof coating is more than 5 years old. When in doubt, a visual inspection after rain is the best indicator.
The lifespan depends on the product and surface. Our premium roof coatings typically last 5β10 years with proper application. Crack sealants and membrane systems can last 10β15 years. Regular maintenance and recoating every 5 years is recommended for maximum protection.
Yes! Most of our products are designed for DIY application. Products like our Roof Shield, Quick Leak Fix Spray, and Crack Seal Pro require no special tools or training. Simply clean the surface, apply as directed, and allow to cure. Always follow the product instructions for best results.
ποΈ Roof Waterproofing
For flat concrete roofs, we recommend our NoMo Leaks Roof Shield or FlexiSeal Liquid Waterproofing Membrane. These products form a seamless, flexible coating that expands and contracts with temperature changes, preventing cracking and water ingress.
Our RoofSeal IBR & Corrugated Metal Roof Waterproofing Coating is specifically formulated for metal roofs. It bonds directly to IBR, corrugated iron, and Chromadek sheeting, providing rust protection and a waterproof seal in one application.
Preparation is key to a long-lasting result: (1) Clean the surface thoroughly β remove dirt, moss, algae, and loose paint. (2) Repair any cracks with Crack Seal Pro. (3) Allow the surface to dry completely. (4) Apply a primer if recommended on the product label. (5) Apply the waterproofing coating in 2 coats for best results.
No β waterproofing products should only be applied to dry surfaces in dry weather conditions. Avoid application if rain is expected within 24 hours or if temperatures are below 10Β°C. In South Africa, the dry winter months (MayβAugust) are ideal for waterproofing projects.
π§± Walls, Damp & Basements
Rising damp occurs when groundwater travels upward through porous brick or concrete walls via capillary action. Signs include tide marks, peeling paint, and a musty smell. Our DampStop Crystalline Waterproofing Powder and NoMo Leaks Moisture Block are specifically designed to stop rising damp by crystallising within the wall structure.
For below-ground waterproofing, we recommend a combination approach: apply DampStop Crystalline Powder to the walls as a cementitious coating, then install our BasementDry Drainage Membrane to manage any residual water and direct it to a drain. This dual system provides comprehensive protection.
Yes β our crystalline and cementitious products are designed to be applied to damp surfaces and can even be applied against active water pressure. However, for best results, identify and address the source of water ingress first before applying interior waterproofing.
π§ Cracks & Sealants
Our Crack Seal Pro β Flexible Sap & Crack Filler is ideal for filling cracks in concrete, plaster, and brick. It's flexible, so it moves with the structure without re-cracking. For hairline cracks, our FlexiSeal Liquid Membrane can be brushed directly over the crack to seal it.
Our GutterGuard Waterproof Gutter & Downpipe Sealant is the perfect solution. Clean the area, dry it thoroughly, and apply GutterGuard directly to joints, cracks, or holes. It bonds to PVC, metal, and concrete gutters and remains flexible to handle thermal expansion.
Our Quick Leak Fix β Instant Waterproof Sealant Spray is designed for exactly this situation. It can be applied to wet or dry surfaces and creates an instant waterproof seal. It's a temporary fix β we recommend following up with a permanent solution like Roof Shield or FlexiSeal once conditions allow.
π Orders & Delivery
We deliver across South Africa. Standard delivery takes 3β5 business days. Express delivery (1β2 business days) is available at checkout. Orders placed before 12pm are dispatched the same day. Free shipping is available on all orders over R1,000.
Yes! We offer free standard shipping on all orders over R1,000. For orders under R1,000, a flat shipping rate of R150 applies. Express delivery is available at an additional cost of R299.
We accept all major payment methods including Visa, Mastercard, PayPal, EFT (bank transfer), Paystack, SnapScan, and Zapper. All transactions are 100% secure and encrypted. We do not store your card details.
Yes β we offer a 30-day return policy on unopened products in their original packaging. If a product is defective or damaged on arrival, please contact us within 48 hours with photos and we will arrange a replacement or full refund at no cost to you.